SPEAK YOUR MIND PROGRAM
Our Speak Your Mind program helps our residents, family members, staff or visitors offer suggestions, raise concerns or give praise. Forms can be found in the Atrium by the main desk.
Fill out a Speak Your Mind form, include your name and contact info and submit in the mailbox at the main administration office door. You can also submit a form online by clicking here:
All Speak Your Mind Forms are reviewed weekly at our Leadership meeting and the appropriate manager will respond within two weeks.
Complaint Process – aSSISTED lIVING
Niagara Ina Grafton Gage Village Assisted Living Complaints Procedure and Policy: CLICK HERE
Complaint Process – LONG TERM CARE
Niagara Ina Grafton Gage Village Long Term Care Complaints Procedure and Policy: CLICK HERE
If you are not satisfied with the home’s response, you can contact the Ministry of Long-Term Care directly Action Line at: 1-866-434-0144 (toll free). Their hours of operation are 8:30am – 7:00pm, 7 days a week. (Click here for more information regarding Long-term care home complaint process)
If you have already contacted the home directly and the Long-Term Care Action Line, and were not able to reach a satisfactory resolution, you can contact the Patient Ombudsman at 1.888.321.0339 or 416.597.0339
(Click here for more information regarding Long-term care home complaint process)