SPEAK YOUR MIND PROGRAM
Our Speak Your Mind program helps our residents, family members, staff or visitors offer suggestions, raise concerns or give praise. Forms can be found in the Atrium by the main desk.
Fill out a Speak Your Mind form, include your name and contact info and submit in the mailbox at the main administration office door. You can also submit a form online by clicking here:
All Speak Your Mind Forms are reviewed weekly at our Leadership meeting and the appropriate manager will respond within two weeks.
Complaint Process – aSSISTED lIVING &
lONG tERM cARE
At Niagara Ina Grafton Gage Village, each complaint is looked at individually and is handled according to the appropriate ministry guidelines and organizational policies and procedures.
Niagara Ina Grafton Gage Village Assisted Living Complaints Procedure and Policy: CLICK HERE
Niagara Ina Grafton Gage Village Long Term Care Complaints Procedure and Policy: CLICK HERE